Contact us first
Email the studio with your order information and the reason for your request before sending anything back.
Returns & exchanges
Let’s sort it out thoughtfully.
Start by contacting us. Eligibility depends on product condition, timing, and the circumstances of the order.
Keep it unused
For hygiene and safety, skincare should remain unopened, unused, and in its original packaging unless it arrived damaged or incorrect.
Wait for instructions
We will review the request and provide the applicable return instructions. Do not mail a product without confirmation.
Damaged or incorrect order
Contact us promptly after delivery and include clear photos of the product and shipping package so we can review what happened.
Email order support